I-CART Code of Professional Ethics for Crisis Interveners

(Adapted from the NOVA Code of Professional Ethics

For Victim Assistance Providers)

 Victims and survivors of crime and crisis expect every Crisis Intervener, paid or volunteer, to act with integrity, to treat all victims and survivors - their clients - with dignity and compassion, and, in cases of crime, to uphold principles of justice for accused and accuser alike. To these ends, this Code will govern the conduct of Crisis Interveners:

 I.  In relationships with every client, the Crisis Intervener shall:

  1. Recognize the interests of the client as a primary responsibility.
  2. Respect and protect the client's civil and legal rights.
  3. Respect the client's rights to privacy and confidentiality, subject only to laws or regulations requiring disclosure of information to appropriate other sources.
  4. Respond compassionately to each client with individualized services.
  5. Accept the client's statement of events as it is told, withholding opinion or judgment, whether or not a suspected offender has been identified, arrested, convicted, or acquitted.
  6. Provide services to every client without attributing blame, no matter what the client's conduct was at the time of the victimization or at another stage of the client's life.
  7. Foster maximum self-determination on the part of the client.
  8. Serve as an advocate when requested and, in that capacity, act on behalf of the client's stated needs without regard to personal convictions and within the guidelines of the I-CART.
  9. Should one client's needs conflict with another's, act with regard to one client only after promptly referring the other to another qualified Crisis Intervener.
  10. Observe the ethical imperative to have no sexual relations with clients, current or past, in recognition that to do so risks exploitation of the knowledge and trust derived from the helping relationship.
  11. Make client referrals to other resources or services only in the client's best interest, avoiding any conflict of interest in the process.
  12. Provide opportunities for colleague Crisis Interveners to seek appropriate services when traumatized by a crisis, or by a client.

 II.  In relationships with colleagues, other professionals, and the public, the Crisis Intervener    


  1. Conduct relationships with colleagues in such a way as to promote mutual respect, public respect, and improvement of service.
  2. Make statements that are critical of colleagues only if they are verifiable and constructive in purpose.
  3. Conduct relationships with allied professionals such that they are given equal respect and dignity as professionals in the crisis intervention field.
  4. Take steps to quell negative, insubstantial rumors about colleagues and allied professionals
  5. Share knowledge and encourage proficiency and excellence in crisis interventionamong colleagues and allied professionals, paid and volunteer.  
  6. Prove professional support, guidance, and assistance to Crisis Interveners who are new to the field in order to promote consistent quality and professionalism in the field.
  7. Seek to ensure that volunteers in crisis intervention have access to the training, supervision, resources, and support required in their efforts to assist clients.  
  8.  Act to promote crime and violence prevention as a public service and an adjunct to crisis intervention.
  9. Respect the laws of one's state and country while working to change those that may be unjust and discriminatory.

 III.       In her or his professional conduct, the Crisis Intervener shall:


  1. Maintain high personal and professional standards in the capacity of a service provider and advocate for clients.
  2. Seek and maintain proficiency in the delivery of services to clients.
  3. Not discriminate against any victim, employee, colleague, allied professional, or member of the public based on age, gender, disability, ethnicity, race, national origin, religious belief, or sexual orientation.
  4. Not reveal the name or other identifying information about a client to another person without clear permission or legal requirements to do so.
  5. Clearly, distinguish in public statements one's personal views from positions adopted by the I-CART.
  6. Not use her or his official position to secure gifts, monetary rewards, business gain/contacts, or special privileges or advantages.
  7. Report to the I-CART Board the conduct of any colleague or allied professional that constitutes mistreatment of a client or that brings the profession into disrepute.
  8. Report to the I-CART Board any conflict of interest that prevents oneself or a colleague from being able to provide competent services to a client, to work cooperatively with colleagues or allied professionals, or to be impartial in the treatment of any client.
  9. Not seek out or maintain personal contact with client after an intervention for a minimum of six (6) months.
  10. Not promote or refer to his or her agency, professional services and/or private practice for business gain.

 IV.In his or her responsibility to any other profession, the Crisis Intervener will be bound by the ethical standards of the allied profession of which she or he is a member.


 As team members: each responder signs below that they have read, understood and will abide by the contents of this document. 


 The undersigned Crisis Intervener certifies that she or he will abide by this Code.


I-CART Crisis Intervener:  ____________________________________________________________________


Effective Date:  ____________________________________________________________________